Complaints and Feedback
At Harley Street Dermatology Clinic we take your care very seriously and our regular patient questionnaires tells us we are doing a good job.
On occasions a patient may wish to make a complaint or provide feedback on their experience at the clinic.
If you would like to make a formal complaint, please put your complaint in writing to Dr Badvey at 10 Harley Street.
Dr Badvey will acknowledge your complaint and provide a full written response within twenty working days.
Independent Doctors Federation
If you are dissatisfied with the outcome or seek arbitration you can contact the Independent Doctors Federation (IDF). Please contact a member of the IDF team on 020 3696 4080, or email at info@idf.uk.net.
The IDF Patient Complaints procedure involves a three-stage process, as follows:
Stage 1
Local resolution
The complaint is considered locally by the doctor/practice, following which a response is sent back to the patient.
Stage 2
Complaint review
If after stage 1 the patient remains dissatisfied, the complaint is considered by the IDF Complaints Manager, seeking input from both parties.
Stage 3
ISCAS independent external adjudication
If the patient is still dissatisfied (s)he can take the complainant to ISCAS for final adjudication.
If, after stages 1 and 2, a patient is still dissatisfied, (s)he may request independent adjudication of the complaint at ISCAS. At this stage, complainants are asked to sign a ‘Statement of understanding and consent’, thereby agreeing to the parameters of Stage 3.
To find out more about ISCAS, including full documentation relating to the patient complaints process, please visit the ISCAS website here.